WESTGATE LIFECARE LTD RETURNS AND REFUNDS POLICY

ELIGIBILITY STATUS

Our eligibility criteria for returns and refunds are designed to provide clarity and fairness to all our customers. The eligibility status defines which products are eligible for returns or refunds and under what circumstances:

1. Damaged Goods:
   • Products that arrive damaged or defective are eligible for returns and refunds.
   • Customers must notify us within 5 days of receiving the damaged item(s) to be eligible for a refund or replacement.
   • We may request photographic evidence of the damage to facilitate the refund or exchange process.
2. Incorrect Items Shipped:
   • If you receive an incorrect item due to an error on our part, you are eligible for a full refund or exchange.
   • Please contact our customer service team within 2 days of receiving the incorrect item to initiate the return process.
3. Change of Mind:
   • In cases where you have simply changed your mind about a purchase, we may accept returns under certain conditions.
   • Products must be returned in their original condition, unopened, and with all packaging intact.
   • Returns due to a change of mind may be subject to a restocking fee or shipping costs, which will be deducted from the refund amount.
4. Expired or Perishable Items:
   • For products with expiration dates or perishable goods, returns and refunds are subject to additional restrictions.
   • We do not accept return of perishable items under any circumstances.
   • We do not accept returns or refunds for expired items or products that have been opened or used, unless they are deemed defective or damaged.

TIMEFRAME

Timeframe is the specific duration within which customers are allowed to initiate requests for returning a product or seeking a refund after making a purchase.

Duration: Customers can only initiate the process of return or refund lates 2 days after receiving the shipment. NOTE the organization does not accept return or refund for any form of consumables but only durable goods like electronics or clothing, house hold products, etc.

CONDITION OF ITEMS

The condition of items is a crucial aspect of a returns or refund policy that outlines the expectations regarding the state in which a product must be returned in order to qualify for a refund or exchange. This condition clause specifies the criteria that determine whether a returned item meets the required standards for resale or restocking, below are obligations in the return process.

1. Unopened and Unused: Products must be returned in their original packaging and in unused condition to qualify for a refund or exchange. This means the item should not have been opened, assembled, or used in any way, and all original packaging materials and accessories should be intact.
2. No Signs of Wear or Damage: Products eligible for return typically shouldn't show any signs of wear, damage, or misuse. This includes scratches, dents, stains, or any other alterations that could affect the item's value or functionality.
3. Tags and Labels Intact: Certain products come with tags, labels, or security seals that must remain intact for the item to be eligible for return. Removing or tampering with these tags may void the return policy, as it can compromise the product's resale value or authenticity.
4. Complete Accessories and Documentation: Customers are required to return the product with all its original accessories, manuals, warranty cards, and other documentation that were included at the time of purchase. This ensures that the returned item is complete and can be resold as a fully functional package.
5. Hygiene and Health Considerations: Certain products, like cosmetics, personal care items, or intimate apparel. Customers may only be eligible for a refund or exchange if the product is unopened, unused, and still sealed in its original packaging. This policy helps maintain hygiene standards and ensures the safety and well-being of customers.
6. Inspection Process: Upon receiving a returned item, the company conducts an inspection to assess its condition and determine whether it meets the specified criteria. This inspection helps verify the item's eligibility for a refund or exchange and ensures consistency in applying the return policy.

Refund Methods

• Original Payment Method: Our refund policy clearly specifies that refunds will only be processed back to the same payment method used for the original purchase.
• Cash Refunds: In certain situations, customers may be eligible for cash refunds, especially for in-store returns where the original payment method was cash.
• Check Refunds: Customers can be issued refund in the form of a physical check, particularly for mail-in returns or in cases where the original payment method cannot be credited.
• Bank Transfer: Refund policy involves issuing refunds directly into the customer's bank account.
• Refund Processing Fees: Our refund policy states that a fee may be deducted from the refunded amount under certain circumstances.
• Timelines for Refunds: The duration within which customers can expect to receive their refunded money after initiating a return is 7 working days.

Return Shipping

Our returns policy refers states that customers are responsible for paying return shipping fees unless if we sent a wrong product, we typically assume responsibility for return shipping costs.

Exclusions

Certain classes of goods that are ineligible for returns or refunds under specific conditions. These may include:

• Perishable Items
• Custom or Personalized Items
• Intimate Apparel
• Health and Beauty Products
• Clearance or Final Sale Items
• Hazardous Materials
• Opened or Used Items

PROCESS OF RETURN OR REFUND

The process of a returns or refund policy typically involves the following steps:

1. Initiating the Return: The customer initiates the return process by contacting the Westgate Lifecare Ltd via returns portal on their website. They provide details about the item they wish to return, including the reason for the return and any relevant information such as order number and purchase date.
2. Reviewing Eligibility: Westgate Lifecare Ltd will review the return request to determine if the item meets the eligibility criteria outlined in the return policy.
3. Issuing Authorization: If the return is approved, we will issue authorization for the return and provides instructions on how to proceed.
4. Shipping the Item: The customer ships the item back to the us using the provided return shipping label or following the specified instructions.
5. Inspection and Processing: Upon receiving the returned item, the we will inspect it to ensure that it meets the return criteria. If the item is in acceptable condition, the we shall process the return and issues a refund or exchange according to the customer's preferences.
6. Refund Issuance: Westgate Lifecare Ltd refunds the customer's payment using the chosen refund method, such as crediting the original payment method, providing store credit, or issuing a check.
7. Resolution: Once the return is successfully processed and the refund is issued, the customer receives confirmation of the resolution. If there are any issues or discrepancies, the retailer works with the customer to address them and ensure satisfaction.

LEGAL DISCLAIMER

Westgate Lifecare Ltd reserves the right to update, modify, or change the returns and refund policy at any time, and that the policy does not override any statutory rights or consumer protections mandated by law.

WARRANTY AGREEMENT

1. Warranty Coverage: Westgate warrants that products sold and delivered by the Company to the Customers shall be free from material defects and must conform to applicable specifications. They shall perform according to normal usage for the period specified by the manufacturer, from the date of manufacturing to the expiration date (warranty period).
2. Remedy: In the event of a breach of warranty, Westgate shall promptly replace the defective products or refund the purchase price. This remedy shall be the customer's sole exclusive remedy for breach of warranty.
3. Warranty Exclusions: The warranty does not cover:
   • Damage due to a defect in material or workmanship by the manufacturing of the products.
   • Damage caused by accident, abuse, fire, liquid contact, and other external causes.
   • Damage caused by handling outside the published guidelines.
   • Defects caused by normal wear and tear.
   • Normal aging of the product.
4. Claimed Procedure of Warranty: Customers of Westgate must notify Westgate Lifecare Ltd Customer Call Desk by phone or in writing within 10 days of discovering any claimed defect, specifying the nature of the defect. The Customer must return the alleged defective products at their own expense and in good condition for inspection.
5. Claim Process: Consumers can initiate warranty claims, including any necessary documentation or steps they need to follow.
   1. A member of Westgate Customers' Channel or Business Unit must identify the need for a customer warranty agreement before executing the claims.
   2. Once the claim process agreement is finalized, it is sent to the customer for acceptance.
   3. Payment must be signed off by management and returned to the physical file for archiving.
   4. Claims may result in product replacement or credit to the customer's account.
6. Privacy: Westgate and the involved customers agree to comply with all applicable laws, statutes, and regulations relating to protection and privacy. Both parties shall implement appropriate organizational measures to protect personal information against loss, alteration, unauthorized disclosure, or access. Westgate reserves the right.